FR
Frederik R
1 reviews | Active since Jun 2015
08 Apr 2019, 15:52
Makro online purchase - three weeks late!
On 6 March 2019 I purchased a printer online from Makro. The delivery date was quoted as 13 March. It still has not been delivered. Three calls have been made to the online purchase call centre to no avail. The matter was also submitted by email to Makro and then last week to Massmart. Still no response. On one occasion I did manage to get a call reference number but was insistent that I wanted to speak to a supervisor since the matter was not being resolved. I hung on for approximately 50mins.
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Makro's replyOfficial
08 Apr 2019, 16:04Good day Federik
Thank you for your feedback.
We are really sorry to hear the above mentioned and can definitely understand why you've made a complaint about the service you have received. This is not the kind of journey we would ever want to give our customers, sorry that you had to go out of your way to chase upon the delivery of your order.
Please allow us the opportunity to assist you further and to bring corrective measures in place to ensure that you don't receive this sort of service again going forward.
Kindly note that you will be contacted by one of our customer support agents to address the matter at hand with aims of resolving it.
Thank you again for bringing this to our attention and apologies for the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team
Thank you for your feedback.
We are really sorry to hear the above mentioned and can definitely understand why you've made a complaint about the service you have received. This is not the kind of journey we would ever want to give our customers, sorry that you had to go out of your way to chase upon the delivery of your order.
Please allow us the opportunity to assist you further and to bring corrective measures in place to ensure that you don't receive this sort of service again going forward.
Kindly note that you will be contacted by one of our customer support agents to address the matter at hand with aims of resolving it.
Thank you again for bringing this to our attention and apologies for the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team
Makro's reply08 Apr 2019, 16:04
Official
Good day Federik
Thank you for your feedback.
We are really sorry to hear the above mentioned and can definitely understand why you've made a complaint about the service you have received. This is not the kind of journey we would ever want to give our customers, sorry that you had to go out of your way to chase upon the delivery of your order.
Please allow us the opportunity to assist you further and to bring corrective measures in place to ensure that you don't receive this sort of service again going forward.
Kindly note that you will be contacted by one of our customer support agents to address the matter at hand with aims of resolving it.
Thank you again for bringing this to our attention and apologies for the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team
Thank you for your feedback.
We are really sorry to hear the above mentioned and can definitely understand why you've made a complaint about the service you have received. This is not the kind of journey we would ever want to give our customers, sorry that you had to go out of your way to chase upon the delivery of your order.
Please allow us the opportunity to assist you further and to bring corrective measures in place to ensure that you don't receive this sort of service again going forward.
Kindly note that you will be contacted by one of our customer support agents to address the matter at hand with aims of resolving it.
Thank you again for bringing this to our attention and apologies for the inconvenience this has caused.
Kind Regards
Makro Hellopeter Team