MAKRO ONLINE PURCHASE - SHOCKING SERVICE EXPERIENCE

Hi Makro,

This complaint is more to do with your logistics company you have chosen to use for an Online Purchase that I made a week ago.

I went through the process of logging the return on your website and was contacted by the CEO & Founder of SmartSolutions PMC (PTY) Ltd or is it FORE Logisitics as it seems like he represents both companies.

The long and the short of this, is that he wanted me to explain why I didn't want the product I purchased and what was the reason for me requesting a return. I told Jason that the product was sold as a bare unit with no battery or charger, which I only realised when it arrived. I explained that if I had of known this, I would never have purchased the product, as this would have required me to purchase a battery and charger which worked out more expensive than the actual leaf blower itself. This is when I got some additional feedback from Jason, asking me to think about this and to reconsider my request to return the product. I told Jason, that I was not interested in his thoughts or suggestions and just wanted to return the product in its original packaging and get my money back. He then tells me that they will not honour the retun of the product and my refund request has been declined??

I have called MAKRO directly and have received no further feedback, apart from an email saying the are looking into the matter?

This is shocking service & I cannot believe that MAKRO is regarded as a Top SA Brand, when they have business partners like this, who have no idea about customer service and brand loyality.

Dave Willis