Makro Online purchase refund - approaching two months waiting !!!!

I bought a Jojo tank on the Makro online store and the items was indicated as available. The order took long to be delivered and as it was needed urgently I cancelled my order and opted to buy a smaller size.

With my cancellation I was told that the refund would be done within 7 to 10 days. This was on the 6th of January 2020. I waited patiently and to my surprise I never received it. I called their call center to enquire about the progress they asked me to wait another 5 to 7 days. After this when I called the third time now the person tells me they will need me to produce my banking details and bank statement. I asked that person why couldn’t they tell me this in my first call when I cancelled and they had no answer for me (as I feel it’s imperative for the people working at the call center to know what is required when someone cancels and requests a refund)!

After this heated call I sent them their details with my statement only for me to call again and for them to tell me they need my ID and proof of payment. I asked them how was the order confirmed if now they will need POP from me. But none the less, I provided them with it. I called again and on their system it was still saying they are waiting for a POP, which I sent up to 3 times! It’s 26 February 2020, after multiple calls that have cost me so much money because they take 20 minutes before they even answer your call... I am still told today that I need to give them time and they will follow up with finance...

To think that I always buy almost everything at Makro and this is how they treat me the one time I request a refund is disgusting!!!! They are treating me like I’m applying for a loan when I just want MY HARD EARNED MONEY BACK!

This is a ******* company and I wouldn’t recommend them to anyone especially with their online purchases! They have failed! With a useless call center that can never assist you! ******* nje.