Makro online purchase - pathetic experience

worst worst worst online service!!!

I placed an online order with Makro on the 24th October 2025 for 3 items, shortly after purchasing for the items, I received an email informing me that 2 deliveries will take place. I had to arrange for someone to receive the parcels on these 2 dates. No one came! No notification from Makro! I called a week later and the customer contact centre responded to tell me that there is a high possibility that their suppliers do have stock! How is this possible?? Firstly, Makro doesn't keep stock of it, but they still want to make money but getting different suppliers to sell the goods, then, there is no "ACTUAL" STOCK AVAILABILITY?! and there is NO CUSTOMER SERVICE?!!!!

Absolutely pathetic! All I am hearing is apologies, apologies, apologies. What's worse is that after having been informed, customer must wait for 7-14 days for the refund to come through. In my instance, I have to wait for 2 different refunds!

I will not use Makro because of their incompetence and inability to customer service!

Absolutely shocking!