YO
Yazeed O

1 reviews | Active since Jul 2009

06 Dec 2020, 10:29

Makro Online Purchase *****. Makro takes money and refuses delivery or cancelation.

!!Please beware of purchasing from Makro online!!

I placed an order on 2 November for delivery. It is now the 6 December (one month later), and the Item was never delivered and Makro refuses to cancel the order or deliver the item. It's just plain theft and *****. They claim the reason is that thier system shows the order as "in progress". Everytime i call they apologise and promise to sort it out the same day, but nothing ever gets resolved and they have never bothered to call me once after promising to get back to me.

!! Please beware of purchasing from Makro online!!, thier behaviour is ********** and i'm investigating other options with my bank.

0
Replies (1)
Makro
Makro's reply06 Dec 2020, 12:29
Official
Good day Yazeed,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team