Makro online purchase frastratution and time consuming with absolute no assistance

We are soooo frustrated with the extremely poor service we have received regarding our recent order placed on February 26, 2025. We ordered two items from Makro online, which took longer than advised to be delivered and some serious chasing up on to be delivered. Unfortunately, the items received do not match the specifications we ordered.

On March 8, 2025, we logged a return request, but it has now been 11 days with no resolution. Despite making approximately 8 calls a day and a few emails to seek assistance, I have been unable to get any clear answers or updates on the status or hold up of the return. The call center agents appear to have no visibility into the return details and are unable to escalate the issue. On top of that, I have been informed that their systems are down, making it even harder to get the help I need and with promises of a manager contacting me that isnt happening

This delay is completely unacceptable, especially for a well-established retailer like Makro. The lack of communication and the inability to process a simple return makes our business appear ***********, as we are left in the dark without any feedback or guidance. Our customers are waiting for updates, and I am unable to provide any information due to the lack of response from your team.

This has been a very frustrating experience and im sharing for awareness