Makro online purchase & delivery service is poor

I recently bought items on Makro online store, and opted for delivery. This was on 30 November. My order has not been delivered to me as yet, but on my online order list it is showing as delivered. I have enquired through their online customer service twice already and still I'm waiting for my order. I was promised that it would be delivered soon, but still nothing. I even called the courier service DSV, and they advised me that they have not received the order from Makro yet Makro said they handed the order to the courier. This is so dissapointing and frustrating, and I have spent my time & money following up with them. They do not even have the decency to call and update me about the progress. The online order and delivery service is very poor. I also feel that as a customer I am not being treated fairly.