RM
Raycene M
1 reviews | Active since Oct 2021
08 Dec 2025, 15:00
Makro Online purchase defect - MAK*** unacceptable service from online helpdesk for the last 2 months
The below mentioned item was purchased earlier this year on my partners Makro online account, The item has a defect and is no longer usable due to a component that is broken. There is a 3year warranty on the product which is clearly marked on the box and manual inside the box. For the past 2 months I have been calling and emailing Makro online for assistance as we are unable to do a return online. You would see on your systems how many times i called and emailed. The consultants who has dealt with my calls never return my calls nor provide feedback. On the 28th November I called again and was advised that there is only a 6month warrantee on the item. I then explained to the lady that the box says otherwise and the call needs to be escalated. I provided a picture of the box as well, To date I have still not received any feedback. The product was advertised as per the box with a 3 year warrantee, we would not have purchased it if the warrantee was less than 12 months because of the purpose of the item. I really do love the item and all I would like is for Makro to replace the item. I really dont think its that hard. I paid alot of money for the item and only used it a few times. I made it very clear to the consultant that I would escalate the matter further if no feedback is provided to me and it is very sad that it has to come to this. I will also be putting in a formal complaint to the Consumer Goods and Services Ombud for the despicable service i have received from such i massive company. Makro online staff truly do not value their customers
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Replies (18)0
Replies (18)RM
Raycene M's updateReviewer Update
09 Dec 2025, 15:00This is unfortunately an unacceptable response which i will not accept. I dont want to return it i would just like it to be replaced and besides there is a clear indication on the box that says 3 years warranty. That means that should anything happen during that time it should be looked at by either Makro or the supplier.
I will certainly be taking this matter to social media and i have already submitted a complaint to the Consumer goods and service Ombud. For 2 months I have been tryin to get assistance and all you want to say now is sorry for the inconvenience. This is not acceptable
I will certainly be taking this matter to social media and i have already submitted a complaint to the Consumer goods and service Ombud. For 2 months I have been tryin to get assistance and all you want to say now is sorry for the inconvenience. This is not acceptable
RM
Raycene M's update09 Dec 2025, 15:00
Reviewer Update
This is unfortunately an unacceptable response which i will not accept. I dont want to return it i would just like it to be replaced and besides there is a clear indication on the box that says 3 years warranty. That means that should anything happen during that time it should be looked at by either Makro or the supplier.
I will certainly be taking this matter to social media and i have already submitted a complaint to the Consumer goods and service Ombud. For 2 months I have been tryin to get assistance and all you want to say now is sorry for the inconvenience. This is not acceptable
I will certainly be taking this matter to social media and i have already submitted a complaint to the Consumer goods and service Ombud. For 2 months I have been tryin to get assistance and all you want to say now is sorry for the inconvenience. This is not acceptable
RM
Raycene M's updateReviewer Update
12 Dec 2025, 13:48Its been more than 24hours and still no feedback has been provided.
RM
Raycene M's update12 Dec 2025, 13:48
Reviewer Update
Its been more than 24hours and still no feedback has been provided.
RM
Raycene M's updateReviewer Update
02 Jan 2026, 14:21Good day. Its been weeks and I have received no further communication. This has been by far the worst experience with Makro. You have certainly lost a loyal customer as I will never purchase anything from you and I will certainly inform all friends and family
RM
Raycene M's update02 Jan 2026, 14:21
Reviewer Update
Good day. Its been weeks and I have received no further communication. This has been by far the worst experience with Makro. You have certainly lost a loyal customer as I will never purchase anything from you and I will certainly inform all friends and family
RM
Raycene M's updateReviewer Update
03 Jan 2026, 12:56This is not an acceptable response
To date Its been more than 3 months just trying to get an exchange. The is a clear defect on the product
To date Its been more than 3 months just trying to get an exchange. The is a clear defect on the product
RM
Raycene M's update03 Jan 2026, 12:56
Reviewer Update
This is not an acceptable response
To date Its been more than 3 months just trying to get an exchange. The is a clear defect on the product
To date Its been more than 3 months just trying to get an exchange. The is a clear defect on the product
RM
Raycene M's updateReviewer Update
27 Jan 2026, 15:35Makro please tell me how long more I should wait to get the response I need. Its been weeks since the last response this is absolutely ridiculous. I will be taking this to social media
RM
Raycene M's update27 Jan 2026, 15:35
Reviewer Update
Makro please tell me how long more I should wait to get the response I need. Its been weeks since the last response this is absolutely ridiculous. I will be taking this to social media
RM
Raycene M's updateReviewer Update
03 Mar 2026, 12:09Good day
Another month has passed and still no feedback
Like seriously Makro, how long does it take for you to get hold of the supplier. How long more should I wait. To date it's been almost 6 months. I would like to escalate the matter to management because this is by far the worst service.
Another month has passed and still no feedback
Like seriously Makro, how long does it take for you to get hold of the supplier. How long more should I wait. To date it's been almost 6 months. I would like to escalate the matter to management because this is by far the worst service.
RM
Raycene M's update03 Mar 2026, 12:09
Reviewer Update
Good day
Another month has passed and still no feedback
Like seriously Makro, how long does it take for you to get hold of the supplier. How long more should I wait. To date it's been almost 6 months. I would like to escalate the matter to management because this is by far the worst service.
Another month has passed and still no feedback
Like seriously Makro, how long does it take for you to get hold of the supplier. How long more should I wait. To date it's been almost 6 months. I would like to escalate the matter to management because this is by far the worst service.
RM
Raycene M's updateReviewer Update
03 Mar 2026, 15:28Again I will say. We have tried this multiple times and we were unable to log it. Please go through all my communication above and provide constructive feedback. I can not have this continuous back and forth. It's been months now. Please may I be assisted by a senior person urgently
RM
Raycene M's update03 Mar 2026, 15:28
Reviewer Update
Again I will say. We have tried this multiple times and we were unable to log it. Please go through all my communication above and provide constructive feedback. I can not have this continuous back and forth. It's been months now. Please may I be assisted by a senior person urgently
RM
Raycene M's updateReviewer Update
04 Mar 2026, 09:36Good day
I am sorry but I have been hearing the same song for months
You will provide feedback, rest assured we will prioritize. Then weeks go by and no responses at all.
It do not understand how you still do not have sufficient feedback on this matter as it has been going on for months.
I am certainly not happy with the responses
I am sorry but I have been hearing the same song for months
You will provide feedback, rest assured we will prioritize. Then weeks go by and no responses at all.
It do not understand how you still do not have sufficient feedback on this matter as it has been going on for months.
I am certainly not happy with the responses
RM
Raycene M's update04 Mar 2026, 09:36
Reviewer Update
Good day
I am sorry but I have been hearing the same song for months
You will provide feedback, rest assured we will prioritize. Then weeks go by and no responses at all.
It do not understand how you still do not have sufficient feedback on this matter as it has been going on for months.
I am certainly not happy with the responses
I am sorry but I have been hearing the same song for months
You will provide feedback, rest assured we will prioritize. Then weeks go by and no responses at all.
It do not understand how you still do not have sufficient feedback on this matter as it has been going on for months.
I am certainly not happy with the responses
RM
Raycene M's updateReviewer Update
05 Mar 2026, 09:46Please can you give a turn ETA
RM
Raycene M's update05 Mar 2026, 09:46
Reviewer Update
Please can you give a turn ETA
RM
Raycene M's updateReviewer Update
09 Mar 2026, 09:30Good day
Thank you for the update
Thank you for the update
RM
Raycene M's update09 Mar 2026, 09:30
Reviewer Update
Good day
Thank you for the update
Thank you for the update
RM
Raycene M's updateReviewer Update
13 Mar 2026, 10:25Good day
Thank you for the update
Thank you for the update
RM
Raycene M's update13 Mar 2026, 10:25
Reviewer Update
Good day
Thank you for the update
Thank you for the update
RM
Raycene M's updateReviewer Update
23 Mar 2026, 17:18Good day
It's been 10 days since the last communication
Feedback would be appreciated
It's been 10 days since the last communication
Feedback would be appreciated
RM
Raycene M's update23 Mar 2026, 17:18
Reviewer Update
Good day
It's been 10 days since the last communication
Feedback would be appreciated
It's been 10 days since the last communication
Feedback would be appreciated
RM
Raycene M's updateReviewer Update
26 Mar 2026, 08:15Good day Makro Team
Do the consultants read the previous communications before responding
This is beyond ridiculous.
Every time it's a different story or excuse given. How does it take you 6 months to get feedback, to investigate, to get supplier details.
I will be reporting Makro, Makro online to the National Consumer commission as well as the CGSO as this a violation of the Consumer protection act.
How hard can it be for me to just get a replacement on a product that has a clear defect.
MAKRO YOU NEED TO DO BETTER
Do the consultants read the previous communications before responding
This is beyond ridiculous.
Every time it's a different story or excuse given. How does it take you 6 months to get feedback, to investigate, to get supplier details.
I will be reporting Makro, Makro online to the National Consumer commission as well as the CGSO as this a violation of the Consumer protection act.
How hard can it be for me to just get a replacement on a product that has a clear defect.
MAKRO YOU NEED TO DO BETTER
RM
Raycene M's update26 Mar 2026, 08:15
Reviewer Update
Good day Makro Team
Do the consultants read the previous communications before responding
This is beyond ridiculous.
Every time it's a different story or excuse given. How does it take you 6 months to get feedback, to investigate, to get supplier details.
I will be reporting Makro, Makro online to the National Consumer commission as well as the CGSO as this a violation of the Consumer protection act.
How hard can it be for me to just get a replacement on a product that has a clear defect.
MAKRO YOU NEED TO DO BETTER
Do the consultants read the previous communications before responding
This is beyond ridiculous.
Every time it's a different story or excuse given. How does it take you 6 months to get feedback, to investigate, to get supplier details.
I will be reporting Makro, Makro online to the National Consumer commission as well as the CGSO as this a violation of the Consumer protection act.
How hard can it be for me to just get a replacement on a product that has a clear defect.
MAKRO YOU NEED TO DO BETTER
RM
Raycene M's updateReviewer Update
27 Mar 2026, 15:09You have not assisted me at all
All of the above has been mentioned so many times. Sadly the product broke just as the 6months mark was reached. It's been a further 6 months just trying to get assistance from you people for the suppliers details.
I have been given so many stories, then it was being investigated, then it was we waiting for the supplier, then it was we waiting for this department and so it has been a back and forth for 6 months. Please can you just sort it out. How I am I supposed to contact the third party supplier if you not once have provided the details
All of the above has been mentioned so many times. Sadly the product broke just as the 6months mark was reached. It's been a further 6 months just trying to get assistance from you people for the suppliers details.
I have been given so many stories, then it was being investigated, then it was we waiting for the supplier, then it was we waiting for this department and so it has been a back and forth for 6 months. Please can you just sort it out. How I am I supposed to contact the third party supplier if you not once have provided the details
RM
Raycene M's update27 Mar 2026, 15:09
Reviewer Update
You have not assisted me at all
All of the above has been mentioned so many times. Sadly the product broke just as the 6months mark was reached. It's been a further 6 months just trying to get assistance from you people for the suppliers details.
I have been given so many stories, then it was being investigated, then it was we waiting for the supplier, then it was we waiting for this department and so it has been a back and forth for 6 months. Please can you just sort it out. How I am I supposed to contact the third party supplier if you not once have provided the details
All of the above has been mentioned so many times. Sadly the product broke just as the 6months mark was reached. It's been a further 6 months just trying to get assistance from you people for the suppliers details.
I have been given so many stories, then it was being investigated, then it was we waiting for the supplier, then it was we waiting for this department and so it has been a back and forth for 6 months. Please can you just sort it out. How I am I supposed to contact the third party supplier if you not once have provided the details
RM
Raycene M's updateReviewer Update
30 Mar 2026, 20:45Good day
I am really tired of hearing this same excuse. 6 months and you still getting the suppliers information
It's *******. I would like to speak to a manager please
I am really tired of hearing this same excuse. 6 months and you still getting the suppliers information
It's *******. I would like to speak to a manager please
RM
Raycene M's update30 Mar 2026, 20:45
Reviewer Update
Good day
I am really tired of hearing this same excuse. 6 months and you still getting the suppliers information
It's *******. I would like to speak to a manager please
I am really tired of hearing this same excuse. 6 months and you still getting the suppliers information
It's *******. I would like to speak to a manager please
RM
Raycene M's updateReviewer Update
13 Apr 2026, 17:27I just called Norma. She says her account has been suspended until June and cannot assist me. She suggested Makro give me a refund as she can only contact Makro when her suspension has been lifted.
This is completely unheard. I will never ever in my life purchase from Makro and Makro online again. You are a huge disappointment for such a big franchise. You should be ashamed of the service you provide to customers and the unsatisfactory products you sell
This is completely unheard. I will never ever in my life purchase from Makro and Makro online again. You are a huge disappointment for such a big franchise. You should be ashamed of the service you provide to customers and the unsatisfactory products you sell
RM
Raycene M's update13 Apr 2026, 17:27
Reviewer Update
I just called Norma. She says her account has been suspended until June and cannot assist me. She suggested Makro give me a refund as she can only contact Makro when her suspension has been lifted.
This is completely unheard. I will never ever in my life purchase from Makro and Makro online again. You are a huge disappointment for such a big franchise. You should be ashamed of the service you provide to customers and the unsatisfactory products you sell
This is completely unheard. I will never ever in my life purchase from Makro and Makro online again. You are a huge disappointment for such a big franchise. You should be ashamed of the service you provide to customers and the unsatisfactory products you sell
RM
Raycene M's updateReviewer Update
14 Apr 2026, 09:02Ok so what do you suggest i do now
RM
Raycene M's update14 Apr 2026, 09:02
Reviewer Update
Ok so what do you suggest i do now
RM
Raycene M's updateReviewer Update
15 Apr 2026, 05:44I will be doing that
RM
Raycene M's update15 Apr 2026, 05:44
Reviewer Update
I will be doing that