Makro Online Purchase

I Purchased an item at the Makro Online store on the 26th of March,to date it has not been delivered. I have sent countless emails and made 6+ phone calls to their customer care centre,I keep getting the same response. No one knows when my order will be delivered. I asked if they can change it to a collection. I was told it will take the same amount of time or even longer to process so I should just leave it as is. Today when I called again, I was told it’s ready for collection by the courier but they cannot tell me when it will arrive. Everytime I call I am told my query is being escalated to the relevant department and has been marked urgent,but to date NO RESPONSE. Completely disgusted with the customer service from Makro. I have wasted so much airtime calling them,with a waiting time of 15mins + and still no help. Apparently it should have been delivered on the 16th of May.. we are going to the 27th of May now. Appalling!