Makro online Purchase

I bought a few house hold items from macro on the 24the amongst those item I had bought a fan which had missing poles and some other parts upon delivery as well as serving dishes that where broken.i since logged a call with them for a return of those item to date I have not received any response or feedback.when you call the contact centre you receive the worst service ever.on the 29th I called to get assistance spoke to a lady by the name of Tina she was so rude and unprofessional I'm disappointed