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EK
Ester K

1 reviews | Active since May 2022

17 Nov 2024, 12:30

Makro online purchase

I bought a fan online. When received i called them immediately and advise its not working. They said they will log a return for me. Makro online was not updated to say delivered. When i called again which is almost 3 weeks they said log a return online. The sitw was only update 15th nov 24. I loggged a return and now today it will say sorry cant return. When i called the number. They will escalate this. Gtom the 1st time a called till now they are escalating the problem and still nothing no collection. No refund. No replacement. Please dont buy online. This is just pathetic still no join and no one is even coming back via call or whats app line

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Replies (4)
EK
Ester K's update18 Nov 2024, 20:53
Reviewer Update
You apologize but what is being done about my issue. What about the service receiced? You will ensure this wont happen.but have you seen your reviews very bad. What about the whats app group that cant even assist. Asking 2x the same question and cant even assist. I am going to wait another 3 weeks to get my refund or replacement. Please let me know. This is not good enough. Will i get my refund by COB 19th Nov 24 or will i get a replacement by COB 19 Nov 24. The courier only collected the fan today.not even providing me with proof of collection i had to take pictures.how can you make use of a 3rd party that is so *********** please can you call me to resolve this by Cob 19th Nov 24
EK
Ester K's update19 Nov 2024, 09:54
Reviewer Update
Morning. I hear ever time they will look into this they are working on this. This is not good enough. Please confirm that i will get my refund by COB today. I am not waiting a day longer
EK
Ester K's update19 Nov 2024, 10:45
Reviewer Update
So unacceptable

Cant even reply me honestly to give me my refund. Same thing apology. That is so so bad. You as a business is here to help a client not just to aplogies. Dont make excuses on apologies come up with a solution. Again can i have my refund by COB today. I dont want your apologies i want a solution
EK
Ester K's update20 Nov 2024, 10:17
Reviewer Update
Morning.the same copy paste apology. Just want to put out there this is reflecting bad on Makro Online. Promise i will not recommend anyone to buy online. 1st and the last. Just showing as that a big company as yourself dont care at all. If you were here to resolve this you would have had an answer already. Pick up the phone and call the 3rd party. But what why should you do that an email is good enough if no response lets wait. Dont worry to keep the client lets loose another one and accept the bad rating