Makro online Purchase

I have purchased item from Makro 27th November 2024, I haven't received my item (solar System) today they rep**** and said they are canceling my order and I will be refunded within 14days,because supplier failed to deliver so now customer need to fail to receive because their supplier fail to deliver. To my surprise I go on line still they advertise the same solar pit 811 so question is if supplier fails and still advertising the same item supplier fail do they need more customers o order same thing. I need makro to deliver since we'll they still advertise because it seems they don't have a problem with supplier as they still advertise. Pls makro to deliver my order my order number with Makro MAK***