Makro online purchase

I purchased online and however did not change my address, I immediately sent the support team an email explaining and provided them the correct address , they sent the delivery out with the incorrect information and the courier refused to deliver even though I explained, a consultant from Makro callled me and I explain, she say I should rather cancel and reorder yet I already paid. The poor support I received is totally unacceptable from such a big business, there system does not even allow me to amend the address. They clearly not customer friendly