AP
Aneesh P
1 reviews | Active since Aug 2015
31 Oct 2019, 13:57
Makro online purchase
Placed an online order on 21 October 2019, have only received half the order to date with no one able to assist. numerous calls to customer care with the only feedback being that they are waiting for feedback from the store. this has gone on for over a week. promises to call me back with feedback has been made but calls not forthcoming.
unacceptable
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Replies (2)
Makro's replyOfficial
31 Oct 2019, 14:45Good day Aneesh,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply31 Oct 2019, 14:45
Official
Good day Aneesh,
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
AP
Aneesh P's updateReviewer Update
31 Oct 2019, 14:51thank you. i have been told on 4 separate occasions that the matter will be escalated and feedback will be provided. none of which has happened. you say that you will assist but have not requested an order/reference number?
AP
Aneesh P's update31 Oct 2019, 14:51
Reviewer Update
thank you. i have been told on 4 separate occasions that the matter will be escalated and feedback will be provided. none of which has happened. you say that you will assist but have not requested an order/reference number?