Makro Online Purchase

Good day

I am a Safety Officer on a gold mine and I bought two Nikon W300 Coolpix Camo cameras on the Makro Online Store, on behalf of the company that I work for. In the safety field, we are relying on the use of cameras to assist in accident investigations as well as the submitting of photographical evidence to the Department of Mineral Resources. The Cameras were priced at R 6795 each. This was done on the 23rd of July 2019. Delivery was scheduled for the 30th of July 2019. On Monday afternoon 29th July 2019, I had called Makro Online Department on ***to enquire on the progress of my order. I was then informed by the lady that my order was cancelled and that the supplier need to refund me which will happen between 7 to 10 working days. I subsequently called back on Tuesday morning to enquire why the supplier has to pay me back as I have made payment to Makro and not the supplier. Details was then requested from me such as banking details etc. for the payment to be made. Please note, during all of this correspondence, Makro did not call me back once and all calls was done on my own expense. The contact number is also a premium caller number and therefor is not included in monthly minutes. It is now Wednesday 31st July 2019, and I have still not had any feedback from the Makro online division. I am in desperate need of these or similar cameras, which I managed to find but cannot purchase as I still did not receive any refund or feedback. On top of this issue, is management enquiring from me where these cameras are that the company paid for. Please can you assist.