LA
Leon A

1 reviews | Active since Mar 2011

16 May 2020, 12:11

Makro Online Purchas

Hey all please be careful when purchasing online from Makro SA: Placed an order on the 14th, the order was paid for, confirmation email received and I confirmed telephonically today that all was in order now that the regulations have been amended ito essential items. When purchasing on their website, the system will not process an order if the stock levels are below what is selected you cannot process the order. Tonight I received a cancellation note - advising that there was insufficient stock - yet I could place an order for the same items immediately thereafter. I suspect that this has more to do with a price increase than it does insufficient stock. If I am correct the level of corporate greed is beyond pathetic, Apparently there is a logistics problem that they fail to warn you about but you are expected to wait 10 days for a refund - no discussions take it or walk away. Their customer services staff pretend when you argue with them that they cant hear you and continue to read a script that has been written for them. #walmart has really *****ed a South African company up with their policies and trading ethics

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Replies (2)
Makro
Makro's reply16 May 2020, 14:13
Official
Good day Leon,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

LA
Leon A's update16 May 2020, 14:59
Reviewer Update
Thank you for your response. I eagerly await your response.