Makro online portal a waste of time

I placed an order on Makro's online platform on the 12th November 2018 for collection at the Woodmead branch. On the 13th I called the online call Centre number and was told that even if I am collecting the artifact, it will take 2-5 days to process (something that makes no sense), and that I will receive an sms when it is ready for collection. I proceeded to cut the call and wait for this "sms". It is now the 18th November 2018 and I am yet to receive any form of an sms or email from MAKRO. I called the call center and they informed me that the parcel is ready for collection. Has Makro no courtesy to inform me that my parcel is ready. I placed thr order online thinking that it was a streamlined process. It's however turned into a worst experience then waiting at the store in those long ques. Please do not use Makro's online platform, Pronto! I'm utterly disappointed!!!