Makro Online - Poor/No after sales service

Ordered 3 items on 16 Jan 25. Item one was delivered within a day or two. Then on 23 Jan 25 another delivery but one item was missing. I informed Makro as well as the courier company that same day. I also followed it up with an email on 23 Jan. Since then I sent emails on 27 Jan, 1 Feb and 4 Feb. No response at all. NOTHING. I started phoning the Helpdesk number but every time you speak to someone new. The answer they give they read off a script given to them because it is always the same but with zero results. They are useless. If at all possible stay away from Makro Online.