JN
Jac N
1 reviews | Active since Jul 2021
04 Feb 2025, 21:11
Makro Online poor support
Poor support from Makro Online. It’s been over 2 months since I received and logged a faulty parcel. No response from the Online team or Social media team. They keep saying we will respond. Can you process the return with reference number: ***7
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
11 Feb 2025, 10:38Hi Jac,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have reviewed your order, and the refund is in the process of being refunded.
You will received feedback once the funds have been transferred to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have reviewed your order, and the refund is in the process of being refunded.
You will received feedback once the funds have been transferred to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply11 Feb 2025, 10:38
Official
Hi Jac,
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have reviewed your order, and the refund is in the process of being refunded.
You will received feedback once the funds have been transferred to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We are sorry for the service that you have received from us.
We have reviewed your order, and the refund is in the process of being refunded.
You will received feedback once the funds have been transferred to you.
If you need any further assistance, kindly email us on ***.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,