Makro Online - Poor service that inconvenience customers

Bought a bar fridge online on 1 Dec and expected delivery date was 6 Dec, but to date I haven't received my order. Despite several attempts to follow up on my order, the only thing Makro did best was to provide me with reference numbers on every email I sent. 9 Dec I received a text that my order has been handed over to courier company, today 12 Dec, still waiting.