Makro Online poor service delivery!

Item: Makro
Rating: 1
Author: Andisiwe M

ORDER MAK###

Hi there,

I purchased goods on the 22nd June 2020 and they were given to the courier but it seems they felt they were not safe to deliver in the are and returned goods back in the store in Ottery. I sent an email to query if will I be refunded my transport fee that i paid and there is still no response. I would like to to know when can i expect my goods or a refund ? if the store is failing to deliver. I still have a pending refund over a month but it is still not yet been processed please look into that as well.

I will be patiently waiting for feedback!

Helpful (0)

Replies (1)

Makro's replyOfficial

08 Jul 2020, 14:26

Good day Andisiwe,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply08 Jul 2020, 14:26

Official