Makro online poor service

Poor online purchase experience. I recently purchase a smart Tv and the remote was faulty, I logged a complain and there hasn’t been any communications on the return process I have to constantly call and query. My remote was collected and no communication was made prior to inform me of the courier service arrangement.

I’m was given a number to call to make arrangements for the technician team to come to my residential for a check up and they don’t know of the arrangements made as their is no ticket for the job. Really frustrating and very disappointed with the whole experience thus far!!!!