Makro online poor service and refusing to refund customers

Ref no. MAK ********** On the 19th of February 2019 I ordered a 21 piece of pots at Makro online then I expected them to arrive within a week that is 3-5 days as they always say, but they never arrive until today I called for more than 10 times checking up my order and they would tell me stories like they are still waiting for a payment from me yet I paid R1089 same day I made an order and sometimes say there's a delay on the courier. After 2 weeks on the 6th of March I decided to ask for a refund because I tried everything they would ask for my details n proof of payments but nothing I wouldn't get my order, still it was a tough journey again they would tell me they're going to take my details to finance so that they can process my refund n sometimes say there's a backlock for refunds as if I'm asking a loan I mean it's my money for God's sake! Everyone I speak to would promise to process my refund and say will get back to me but they never did and the funny thing is if you ask for a manager or someone in charge they will never tell you, sometimes they drop the phone whilst talking hay shame I have never experienced such a poor service especially online I mean Makro is a well known retail shop but they fail to give a good service to the customers. I am really disappointed it's been 2 months trying to get my money to these people what happened to consumer's rights? I would never not even a single day recommend someone to buy at Makro online I'm even doubting if it's a real shop even their line when calling is bad and they pick up late.. If they can just give me my money I would be done with them