Makro online poor service and clueless

I placed an order with Makro online where items were advertised as available. One day later I get told that the items are not available with no estimated time of delivery. I then proceeded to cancel my order and get told my refund will take between 10-14 days. 18 days later I'm still receiving conflicting information about the status of my payment. Customer services agrees to provide you with feedback at a certain point but then never meet that commitment. You get told that no managers are available when trying to escalate the matter which gives the impression that Makro couldn't care less. I can't understand how their process takes over 18 days and counting whilst Take-a-lot can process refunds within 2 days when they aren't able to deliver. Safe to say that I will never purchase from Makro again as one it seems there's a good chance that one will not receive the stock or your money back.