Makro Online poor service all round

Absolutely horrified at the poor online shopping service. I am still awaiting for an order placed and paid for 29.11.2019 and its 20.12. 2019! Firstly, on your system it says order collected, yet here I am still awaiting for it! Secondly, the DSV courier you use is pathetic. I am still battling for delivery of my parcel. I have called MULTIPLE times and been assured next day delivery and NOTHING HAPPENS! No deesback from them whatsoever for missed delivery dates. Pathetic! It is not my place as a customer to have to battle with couriers to have my parcel delivered. Its not like Makro had to battle for payment of said parcel! You were paid and yet I sit with nothing to show for my money. Will be requesting a full refund. Lost enough money on airtime calling customer care with no results.