Makro Online Poor Service

On 27 November 2020 I placed an order No. MAK ***. This order was to be delivered to a DSV locker. The order was not delivered to the locker and when I enquired I was told that it would now be delivered to my house. It is now 08 February 2021 and I still have not received my order or a refund despite the fact that I have spoken to the call center about 10 times including to a supervisor named Sifiso. All I get is empty promises and the blame being shifted to numerous people. I have never had such bad service from any online shopping and I would strongly recommend that you stay away from Makro online.