GH
George H
1 reviews | Active since Oct 2019
14 Oct 2019, 11:57
Makro Online Poor Service
Hi, I purchased bedding from Makro Online on the 28 Aug. Received partial order but still have not received the balance. The website indicates the items not yet delivered but the call centre states the items were delivered. Numerous calls to the call centre have proved fruitless. It is now a month and a half and still no resolution.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
14 Oct 2019, 12:03Good day George,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply14 Oct 2019, 12:03
Official
Good day George,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
GH
George H's updateReviewer Update
09 Nov 2019, 15:41It is with pleasure to report that Makro honoured all commitments and a refund was given for the undelivered items. Thank you
GH
George H's update09 Nov 2019, 15:41
Reviewer Update
It is with pleasure to report that Makro honoured all commitments and a refund was given for the undelivered items. Thank you