Makro online poor service

I purchased an item online on black friday. The website marked the order as in progress untill I called the contact center in the begining January. The agent said she would get back to me. At this point I requested a cancellation. A few days later I received a collection sms which was followed up by a call from woodmead. Once again I requested a cancellation. A week later I called the contact center and explained the situation. After going through the motions, the agent said they will process the cancellation. Now the order status is still ready for collection. I have not received any feedback and have not received a refund.

I have used the online store before but after this experience I would not recommend this to any of my friends or family.