RM
RIAZ M
1 reviews | Active since May 2011
20 Dec 2018, 10:33
Makro online poor service
ORDER NUMBER MAK ********** . Placed an order on line for a printer on 23 nov 2018. They said will arrive in 10 days On 10 dec I phoned and e mailed to cancel the order for late delivery Still waiting for communication and refund. Anyone I e mail or phone says they will escalate the matter but poor customer service and communication.
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Replies (3)
Makro's replyOfficial
20 Dec 2018, 15:04Thank you for your post. Your complaint has been escalated through to our follow up team so that they can assist with regards to the below. They will be in touch with you.
Regards
Makro Team
Regards
Makro Team
Makro's reply20 Dec 2018, 15:04
Official
Thank you for your post. Your complaint has been escalated through to our follow up team so that they can assist with regards to the below. They will be in touch with you.
Regards
Makro Team
Regards
Makro Team
RM
RIAZ M's updateReviewer Update
20 Dec 2018, 17:10Would be nice if you could respond...I’ve sent 5 e mails and called 6 times..always been given the “escalation” answer and nothing gets done. Poor service MAKRO!
RM
RIAZ M's update20 Dec 2018, 17:10
Reviewer Update
Would be nice if you could respond...I’ve sent 5 e mails and called 6 times..always been given the “escalation” answer and nothing gets done. Poor service MAKRO!
RM
RIAZ M's updateReviewer Update
24 Dec 2018, 11:52Makro has still not responded- it is 24 December 1 month after the item was ordered and 14 days after I cancelled telephonically. They are dishonest and have not followed up telephonically or by e-mail.
RM
RIAZ M's update24 Dec 2018, 11:52
Reviewer Update
Makro has still not responded- it is 24 December 1 month after the item was ordered and 14 days after I cancelled telephonically. They are dishonest and have not followed up telephonically or by e-mail.