MAKRO ONLINE POOR SERVICE
<p>I purchased a printer via MAKRO ONLINE MAK320430</p> <p>I was told delivery would occur within 5 working days. On the 5th business day i made contact with Makro.</p> <p> </p> <p>They informed me I purchased from a third party and after much debate followed up for me. I'm still waiting to be contacted by either Makro or this Third party. Shoddy service and poor ethics. I did not understand I was agreeing to a contract with a third party. Yet I have a Makro order number and contact details. </p> <p>I plan to contact the ethics comitee regarding this issue as well. Shoddy service all around. Would have expected Wal-Mart to intervene with poor service delivery. I guess not</p>
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thank you for your enquiry and apologies for the inconvenient caused we have escalated your complaint to the relevant department and they are busy with it.
Regards
Mbali Makhanya
Thanks Mbali
But again I was left dissapointed. Another day has passed and still this matter is not resolved.
Having dealt with Lerato from Head office on 06/03/17 I was assured I'd recieve delivery by the end of business.
I stated I'm not ecstatic and the proposal of continuing to do business but I am very desperate for the printer. This mistake has cost me over R800.00 in printing charges. Yet Makro promise to rectify, they never do.
Today I am writing a test so again my hands are tied and I need a printer. I will update this post and make sure people make informed decisions before purchasing from Makro online.
I feel incredibly disgusted that I have been so openly **** to.
Makro have my details and still I wait. Instead they try and cite the CPA to me. (Wrongly! They claim non existent provisions!)
This will very definitely be the last dealings I have with Makro. And I plan to share this as far and wide as possible.
Thanks Mbali
But again I was left dissapointed. Another day has passed and still this matter is not resolved.
Having dealt with Lerato from Head office on 06/03/17 I was assured I'd recieve delivery by the end of business.
I stated I'm not ecstatic and the proposal of continuing to do business but I am very desperate for the printer. This mistake has cost me over R800.00 in printing charges. Yet Makro promise to rectify, they never do.
Today I am writing a test so again my hands are tied and I need a printer. I will update this post and make sure people make informed decisions before purchasing from Makro online.
I feel incredibly disgusted that I have been so openly **** to.
Makro have my details and still I wait. Instead they try and cite the CPA to me. (Wrongly! They claim non existent provisions!)
This will very definitely be the last dealings I have with Makro. And I plan to share this as far and wide as possible.
Good day,
Thank you for your enquiry and apologies for the late response I understand that the online store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya
Good day,
Thank you for your enquiry and apologies for the late response I understand that the online store has been in contact with you and the issue is now resolved.
Regards
Mbali Makhanya