Makro-online poor customer service

Item: Makro
Rating: 1
Author: Sunnyboy M

Made an order online with Makro, and told my order will arrive on two different couriers, first delivery arrived after 7 days, second delivery still waiting after 15 working days-Bad service, tried calling them, nobody picks, tried emailing no response, still waiting to date-poor customer service.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 14:50

Good day,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 14:50

Official