Makro Online: Poor after sales service

This is the 2nd review that I am posting about the poor service delivery in respect of Makro's online stream. This time around I purchased a replacement toner cartridge for my Brother laser printer, which was purchased at Makro previously. One would expect that they would stock the cartridges as well, but no you can only purchase the replacement cartridges online. When my item arrived not only was it not a Brother cartridge it was in fact 2 hp inject cartridges, despite the picture of the correct item being on the invoice. Despite numerous calls to resolve the matter, I am still waiting. Each time you call them "they will escalate it" when you demand to speak to a supervisor you are left waiting until your airtime runs out or the call is cut. The best one yet happened a few minutes ago. Instead of being routed to the supervisor I was routed to an automated survey wanting an evaluation of their service. Never purchase from Makro Online again. Forgo any savings you think you may be making since you will just spend them on airtime to follow up on your purchase.