Makro online platform the absolute worst and the call center is clueless!

I placed an order online on the 18th February, promised delivery by the 22nd February and have STILL not received it! I sent 2 emails, and called in 7 times. They said they need to call the courier and would get back to me. NOBODY got back to me, I had to keep calling. One of those times the agent cut off the call. Another time they said they gave me the number for the courier and I had to follow up, but it was the number for the Makro card. I was also told (by Lerato) I needed a 'ticket number' before they could log a query-every other time I'd called NOBODY gave me a ticket number, and then told once again that someine would get back to me. NOBODY got back to me. Yet another time they told me they had the wrong courier. (Wumdrop, by the way, only communicates via chat bot - this is a business, we are NOT friends 'chatting.') They discovered 3 weeks later that the order was with Dawn Wing. They then promised once again that they will call the courier and get back to me. I also asked what my recourse was if I didn't get me order, they said there was nothing they/I could do. Absolutely frustrating and ridiculous! If this is their online platform, they're going to go the same was as other big retailers who can't get online shopping right - woollies, edgars, tfg. Etc. And others can do it flawlessly so it can't be that hard.