Makro online pathetic Service after receiving damaged washing Machine

Makro SA , I have never experienced such pathetic and bad customer service from any company before. We purchased a washing machine at Makro Online more than a week ago. They delivered the unit and after unwrapping it we noticed it was damaged. Not being sure who to contact we immediately went to the closest Makro branch and discussed the situation with them. We logged the return upon their instruction and they advised all will now be resolved. And the unit will be exchanged This was the 15th of March. We then continued to follow up with the team that promised all will be resolved within a day or two but no movement and no action was done, only excuse after excuse. On Friday the 21st of March was the first time that Makro contacted us to advise that they will be delivering a new unit and collecting the damaged unit the next day. Saturday came and again no delivery. We again had to follow up from our side where we received numerous promises that a new unit will be sent and the old one collected and when we asked by when this will be done nobody could provide a date. We then escalated this to the Online department Manger. Sunday came and low and behold someone arrived without us expecting them advising that they are here to collect the damaged unit and when asking where is the new unit they said they do not know anything about a new unit they were only instructed to collect the old unit. About an hour and a half later we got a call from Makro advising that they have received the damaged unit and they agreed it is damaged and may even be a factory fault. During this call we were advised that this particular Makro branch does not have any more of these units in stock and sourcing one from another branch will take too much time so they proposed offering a different brand washing machine which can be delivered immediately at no cost if the Senior manager approved, we accepted pending the approval. Then upon receiving the return call we were advised that the manager rejected the proposal. And a unit from a different Makro branch was to be sourced. Another excuse came our way when we were told that we need to provide approval for them to then process a refund to the account in order for Makro to process the refunded amount to another Makro branch where they do have some of these units in stock so that a unit can be delivered to us by Monday the 24th of March. No unit was delivered Monday so again we followed up from our side when we were told delivered will be Tuesday the 25th of March. Again no unit was delivered.
We then went to the branch to speak directly to the Online Manager who is assisting us. The excuse we got that there was no drivers available to make delivery and has no been escalated to perhaps delivery today (Wednesday)
We have not been offered any compensation for our inconvenience, but just been told excuse after excuse.
The service we have received is extremely pathetic for such a revered retail store.
As a customer I'm truly disappointed and would consider not shopping at Makro after this experience.