1 reviews | Active since Nov 2018
Makro Online Pathetic Service
I ordered 4 items from Makro Online. The delivery got split into 2. The first delivery was scheduled for 18 December. The day before the delivery 1 item got canceled and a refund was processed. The second delivery was set for 20 December. This was for a double steel bunk. I had already sold the base of the bed from the one I had as I was expecting my delivery of the bunk. No delivery, no email notifying of delay. I called the customer care on 20 and 21 December. Both times the consultants were unhelpful. On 20 December the consultant was unable to escalate anything even though I explained my order was still in order status and I was expecting the delivery that day. On 21 December I called again and explained that I had not received my delivery. I was told that theh would escalate my matter and provide feedback. The feedback I received was after 6pm via email advising my order was canceled and a refund is processed. I needed that bed as my kids only have mattresses now to sleep on. I even explained that in the email I sent to the Makro Online email address advising that I do not want a refund but need the delivery ASAP. Such unprofessional and disgusting service from Makro. I have replaced the order with Makro from a different supplier. The bed is only available online so I cannot go into a store and make a purchase. Makro, do not sell items if you are unable to delivery.
I will advise once the refund reflects in my account.
I have reordered the bed from Makro with a different supplier. I can provide you with my order number to follow up with my new order. I would appreciate if my new order could be treated as urgent as the delivery date is set for 30 December and that is a long wait for the bed. I require it urgently as I previously stated as I was expecting delivery of the bed by 20 December.
You effort in trying to resolve my complaint and speed up my new delivery would be greatly appreciated.
Regards,
Farhana
I will advise once the refund reflects in my account.
I have reordered the bed from Makro with a different supplier. I can provide you with my order number to follow up with my new order. I would appreciate if my new order could be treated as urgent as the delivery date is set for 30 December and that is a long wait for the bed. I require it urgently as I previously stated as I was expecting delivery of the bed by 20 December.
You effort in trying to resolve my complaint and speed up my new delivery would be greatly appreciated.
Regards,
Farhana
Thank you for the prompt response and effort in resolving my complaint.
Regards,
Farhana
Thank you for the prompt response and effort in resolving my complaint.
Regards,
Farhana
Please can I have an update on the delivery. The status has not changed from Monday. I require an urgent delivery.
Please can I have an update on the delivery. The status has not changed from Monday. I require an urgent delivery.
Please can I have an update on the delivery. The delivery is supposed to be today. The status of the order has not changed since 22 December. You keep replying that you are following up on my delivery but to date my complaint has nit been resolved as I have still not received my delivery or an update.
Please can I have an update on the delivery. The delivery is supposed to be today. The status of the order has not changed since 22 December. You keep replying that you are following up on my delivery but to date my complaint has nit been resolved as I have still not received my delivery or an update.
Please can I have an update on my delivery. I responded to the email from the supplier team yesterday querying if the courier and supplier have been delivery arrangements and have not gotten a response. This is now becoming very frustrating. The lack of response and service is disgusting. All I want is my item that I PAID for. Makro has caused such an inconvenience to me and has no hurry to resolve my complaint.
Please can I have an update on my delivery. I responded to the email from the supplier team yesterday querying if the courier and supplier have been delivery arrangements and have not gotten a response. This is now becoming very frustrating. The lack of response and service is disgusting. All I want is my item that I PAID for. Makro has caused such an inconvenience to me and has no hurry to resolve my complaint.
I have receive an email now stating my 2nd bed order has been cancelled and a refund is processed after I specifically told you that I do not want a refund and require the bed urgently. No phone call or email advising that a refund is going to be processed. What sort of company are you running?
This is such disgusting, pathetic service.
Why do you offer online services if you keep refunding customers for orders you cannot deliver.
Why do you have items listed for sale when clearly you cannot offer a delivery service of the items purchased.
I have receive an email now stating my 2nd bed order has been cancelled and a refund is processed after I specifically told you that I do not want a refund and require the bed urgently. No phone call or email advising that a refund is going to be processed. What sort of company are you running?
This is such disgusting, pathetic service.
Why do you offer online services if you keep refunding customers for orders you cannot deliver.
Why do you have items listed for sale when clearly you cannot offer a delivery service of the items purchased.