RG
Rowen G
1 reviews | Active since Dec 2019
12 Jun 2023, 14:39
Makro Online - Pathetic Service
Made a purchase online at Makro on the 03 June for a Pool Table. Payment was done using Discovery Miles and from My Cheque Account. I received confirmation from my bank and Discovery that the money was paid. Makro's system shows awaiting payment. I have been calling Makro from there 03 June till the 12 June without any joy. No one gives feedback. Absolutely pathetic customer service. My money is gone but I don't have my Pool table and Makro doesn't know what's going on.
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Makro's replyOfficial
18 Sept 2026, 16:50Good day Rowen,
We apologize that your payment was not updated on our system.
This is a courtesy follow-up to check whether you have received your refund and whether you require any further assistance from us.
If the matter remains unresolved, kindly provide us with your order number so that we can investigate further and assist you accordingly.
We sincerely apologize for any inconvenience caused
Kind regards,
Makro social media.
We apologize that your payment was not updated on our system.
This is a courtesy follow-up to check whether you have received your refund and whether you require any further assistance from us.
If the matter remains unresolved, kindly provide us with your order number so that we can investigate further and assist you accordingly.
We sincerely apologize for any inconvenience caused
Kind regards,
Makro social media.
Makro's reply18 Sept 2026, 16:50
Official
Good day Rowen,
We apologize that your payment was not updated on our system.
This is a courtesy follow-up to check whether you have received your refund and whether you require any further assistance from us.
If the matter remains unresolved, kindly provide us with your order number so that we can investigate further and assist you accordingly.
We sincerely apologize for any inconvenience caused
Kind regards,
Makro social media.
We apologize that your payment was not updated on our system.
This is a courtesy follow-up to check whether you have received your refund and whether you require any further assistance from us.
If the matter remains unresolved, kindly provide us with your order number so that we can investigate further and assist you accordingly.
We sincerely apologize for any inconvenience caused
Kind regards,
Makro social media.