Makro Online - Pathetic Service

I ordered 2 items online on the 28 December 2025. The first item was delivered on the 30th of December 2025 however the wrong item was delivered. I requested via email to collect the wrong item and deliver the correct one which was acknowledged by Makro on mail. I then received a mail to say I was being refunded even though they collected the incorrect item and stated in their mail they would be delivering the correct item. The second item was to take 14 days for delivery. Today 2 weeks later I followed up and was notified that that item is out of stock and they will be refunding me. I had not once received any notification that my item was not being delivered. I went onto the website and the item I had ordered showed limited stock. These items were for a birthday present and both items were not delivered. Extremely poor service from Makro