MAKRO ONLINE PATHETIC SERVICE

Ordered a tablet on the 26th June 2026 but decided to cancel as we did not want it anymore, called Makro, was advised to reject the order when the courier delivers We did that. Called on the 29th of June for a refund, was told the package was not returned to the seller as yet. Fast forward to today, after speaking to several useless call center agents that kept giving the same answer, "we'll call the courier, package not yet received by sender" One agent even told us that the refund will be done within 48 hours.

We called the courier today which is the first call made to the courier who advised us that the tablet was received by the seller on the 1ST of JULY yet howcome all these agents couldn't help? Couldn't even let us speak to a person higher up who can help? Absolutely pathetic service from Makro online.