KG
Kris G
1 reviews | Active since Oct 2018
19 Aug 2019, 08:37
Makro online pathetic service
Makro online is an absolutely pathetic service. I ordered a washing machine (costing R7000) on the 31 July. I was told expected delivery was on 7 Aug. Its now the 19 Aug and not only do I not have my machine, but no one has called me to update me on the progress. I have called customer service twice. Both times I wasn't given a reason to the delay, but they promised they'd get on it. I have had no feedback whatsoever. If I was given a reason to the hold up, I'd be more understanding. But this service is atrocious and I won't ever use Makro online again. In a day and age where online shopping is ever growing, I expected a massive company like Makro to be at the forefront. But this is pathetic.
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Replies (2)
Makro's replyOfficial
19 Aug 2019, 09:25Good day Kris,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the necessary departmental managers and request urgent feedback, as soon as it is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the necessary departmental managers and request urgent feedback, as soon as it is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply19 Aug 2019, 09:25
Official
Good day Kris,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the necessary departmental managers and request urgent feedback, as soon as it is received we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the necessary departmental managers and request urgent feedback, as soon as it is received we will contact you.
Kind Regards,
Makro Hellopeter Team
KG
Kris G's updateReviewer Update
26 Aug 2019, 09:16I eventually cancelled my order on 26 August 2019. I'm so disappointed and frustrated with Makro. Not one single phone call from them to explain why the order is taking so long. It ended up being better for me to cancel and be rid of their terrible service. Still have to wait a week to be refunded. But I will never again shop on Makro Online. Never.
KG
Kris G's update26 Aug 2019, 09:16
Reviewer Update
I eventually cancelled my order on 26 August 2019. I'm so disappointed and frustrated with Makro. Not one single phone call from them to explain why the order is taking so long. It ended up being better for me to cancel and be rid of their terrible service. Still have to wait a week to be refunded. But I will never again shop on Makro Online. Never.