Makro online pathetic service

I ordered an Xbox One online as our local store did not have stock. This was for my son's birthday. I phoned DSV and Makro a couple of times to track my parcel as it didn't arrive on the date expected. When it did arrive, it was a parcel belonging to someone else. Imagine my son's disappointment. I immediately phoned Makro to report it. I was promised to get called back on three occasions, but no-one called me back. I eventually insisted to speak to a manager who was helpful and tried to arrange for my parcel to be tracked. They collected the parcel that was delivered to me in error but after a week I still didn't receive my correct parcel. After having to phone yet again, I was told by DSV that my parcel had not even been picked up at the incorrect delivery address. Guess what, I will now have to wait another week to get my parcel. All in all, I will never use Makro online again. I even offered to pick up the item from our local branch, but they couldn't do this. Going forward I will stick to using Takealot where I get multiple updates and tracking on my parcel on a regular basis and my parcels get delivered within 2 days. I do not recommend anyone using Makro online.