Makro online pathetic service

I'm really getting tired of Makro, they only try to contact you after the complaint and if they don't get hold of you that time they don't bother contacting you again. They really don't care what we complaining about. I gave them options to contact me via the phone and email. If I'm not answering isn't obvious that i am busy or can't hear the phone, why don't contact me via email. All i need is my money. It's little over 6 months of failing to contact me or bringing back my money. I even urgue other to never do business online with Makro, their service is so pathetic.