Makro online pathetic service

I wrote a complaint against Makro online pathetic service and 4 working days has passed and they haven't even tried to communicate. This has been happening since November 2017 when i ordered and paid for fridge online and they told me they didn't get my payment, i have been trying to communicate with them via emails and going to store but still i haven't got no fridge and they haven't returned my money back.