Makro online pathetic service

On the 7/10/2025 I placed an order online for a baby car seat ,pram and diaper bag for R1700 and website showed it will be delivered on the 15/10/2025.Waited and got nothing , called Makro cornubia only to be advised that this product is specifically sold online due to them getting different companies using there website and advertising on it ,I had to call in about 5 times to get assistance as they promised to call back and call supplier and nothing was done ,next day someone else advised there is no number only address and they are In jhb and I’m in Durban so don’t know what good that will be giving me address ,eventually I was advised someone will call me from that company ,then I get a text stating that order is cancelled with no call or explanation why and told me advised refund will take 7-14 days ,I called spoke to a manager Nico and he just apologised and told me that there’s nothing he can do as it’s a third party company that’s selling this stuff and using there website to advertise,I told him as a customer we don’t know and don’t need to know the back end the fact that we are buying from Makro they should keep up to that standard and level and deliver ,even if it means them speaking with suppliers to keep us informed and follow up with orders,advised him it’s the worst service I have ever received and Makro now left a very bad taste in my mouth and I will never buy anything online from them ,told them that by allowing other companies to sell off there website will soon tarnish there names .still didn’t receive my refund as yet as I expressed my anger and disappointment that when I ordered funds where taken immediately,I should have to wait so long for refund as I didn’t cancel the order it was supplier and they done this without even calling and giving me an explanation.Disgusted