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GJ
Gordon J

1 reviews | Active since Jul 2020

28 Jul 2020, 16:31

Makro online pathetic refund turnaround time.

Will never use Makro online again. Order partially delivered and the rest of the order was cancelled as they could not fulfill it. 3 months later, numerous emails promising the refund is being attended to, escalation from the store to the online centre (as they could not help after the online centre told me to go there) and I am still waiting on the refund...

I have been more than patient considering the times but 3 months is beyond ridiculous under any circumstances.

0
Replies (2)
Makro
Makro's reply29 Jul 2020, 09:18
Official
Good day Gordon,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
GJ
Gordon J's update12 Aug 2020, 10:53
Reviewer Update
Still waiting on this refund. Waiting for approval from your finance department 3.5 months after the cancellation is ridiculous.