Makro Online: Pathetic, *********** and Unwilling

Pathetic service from Makro online!!!!!!!!!!!

We placed an order for a few groceries almost 2 weeks ago now, but nothing yet. Delivery was said to take 2 to 5 working days.

We have been phoning on a daily basis and even been contacted by Makro themselves, every time with a different story. Every time something else being out of stock, and every time a new delivery date was given, yet, to date no delivery!!!!!!

BEST IS, this morning the delivery van finally arrived, and when the courier opened the back, the order wasn't there!!!!!!!!! WHAT?!?!? I dont know who was more surprised, him or us? He undertook to sort it out - yet, another day has passed and nothing...

We phoned Makro again 4x times today, still not resolved and noone knows where our order is. The call centre keeps on saying they will get back to us, yet, noone has called us and business hours are over. Not to mention the imminent country-wide lockdown on Thursday.

I have requested a refund but even this is not possible because the system says the order has been “dispatched”.

PATHETIC!!!! I will not recommend Makro online to anyone. Your orders just get lost and noone knows whats going on.