Makro online pathetic

Ot seems that this is an on-going issue and Makro simply cannot deliver service via their on-line platform. Purchased item on 30November. I was informed that it will take 7-10 working days Today is 20 December and still not received!! I have called numerous times and every time your staff could not give me any more information than I would get when tracking the order on line. Saturday 14 Dec I received an sms stating that my order has been sent to courier and that I will receive an sms with a pin code to my locker. I again called yesterday And got only lies and empty promises. I have spent more on airtime trying to find out where my order is than the value of my order!! When i log on to my profile it tells me my order is ready for collection for the last three days, YET I still have not received my sms pin to collect it at my chosen locker. Yesterday after 40 minutes phonecalls to Makro and DSV couriers, i was promised that Makro supervisor will get back to me. I am still waiting for any information. Today i was told it is in the drivers car and I will get it today. I am done with being a Makro customer. For the last week, at least one call per day, with Makro always only answering after at least 8minutes. As mentioned, yesterday more than 40 minutes on the phone holding. No response to my emails either. As much as the tele operators have apologized for things beyond their control, I have not received ANY apology or seen this process escalated by management. I regularly buy on line from Takealot, and have always received my orders within the estimated time. I really regret not researching on review sites like this before buying from them.