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Michael C

1 reviews | Active since Sept 2023

26 Sept 2023, 13:31

Makro Online Pathetic customer service

I purchased a TV unit via Makro online, after delivery, I assembled and noticed the materials were not only cheap but some pieces had scuff marks and chips and it looked like it was a display unit that was sold to me. I submitted a return with the idea of purchasing something new, but two weeks have now passed, they have not called me at all, I have called and escalated 3 times in this period, I was provided with 3 cell numbers for what I assume is the collections and refund team, the phones are either off or just rings and mailboxes are full. I am no longer interested in purchasing any items from the online store and am waiting for collection to get my refund.

Absolutely pathetic service

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Replies (2)
MC
Michael C's update26 Sept 2023, 14:50
Reviewer Update
I have now tried multiple times but I have no reply from Makro...
MC
Michael C's update26 Sept 2023, 14:56
Reviewer Update
Makro's reply:
26 Sep 2023, 14:12


Good day Michael,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

I hope you find the above in order.

Kind Regards,
Makro Hellopeter Team


This is the same reply I got from every department with nothing actually happening