Makro Online - Pathetic Customer Care Service

Bought two Office chairs online. After a few weeks we realized both were faulty. Phoned "Customer Care" and received a reference number and assurance that things would be sorted.

They advised they would arrange pick-up but since then (2 weeks now) they have not responded to any of my follow-up e-mails.

I get the feeling that the callcenter consultants gave been instructed never to put anything in writing.

Use Makro Inline purchases at your own risk because you cannot return items to the store if they are offered online only, and you are then at the mercy of useless "customer care" consultants