Makro Online PATHETIC!!!

This is the second order I have had issues with when buying from Makro's online store. Last year we had to arrange to collect our fridge ourselves after they were unable to deliver the order on the set dates and times. This happened twice. Now I am in the same predicament. After ordering online they have not even processed my order after 3 days. I planned this order so that I can have it on the 7th and now with Makro's incompetence they have advised me that I probably will not get my package by the 7th. If it goes into processing I might be able to collect it from a store AGAIN. I am never ordering from Makro again. Their service is terrible.