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Marius V

1 reviews | Active since Feb 2011

07 Feb 2020, 15:44

Makro online pathetic

I ordered a printer from the Makro online black Friday specials. I was delivered but faulty after it was delivered 3 weeks later. I logged a return request on Thu, Dec 19, 2019. I am still struggling with the return. I am getting basically no feedback and I am still sitting with the printer.

I was assigned to Makro Alberton which phoned me on Monday only, and I was promised a collection for assesment would be made on Tuesday. It's now Friday and I have heard nothing and there is no anwser when I phone.

It is getting close to 2 months now that I am struggling to get the printer replaced.

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Replies (1)
Makro
Makro's reply07 Feb 2020, 17:00
Official
Good day Marius

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint about the faulty item on your online order, we are aware that it has pro-longed for 2 months now without assistance, please kindly allow us to work on the query internally and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team